Refund Policy

1. Who This Applies To

This policy covers the paid Silocat plans (Plus and Pro) purchased from Clickswave Labs Private Limited, Gujarat, India. Payments are processed by Razorpay. It forms part of our Terms of Service. The free Free plan carries no charge, so there is nothing to refund.

2. Downtime: We Make Your Storage Whole

SiloCat is a usage-based service, so when the fault is on our side our first remedy is to restore the value you paid for rather than to unwind the payment. If the Service is unavailable or unusable because of downtime or a defect we are responsible for, we will put it right by extending your subscription for the affected time and/or increasing your storage allowance by a fair amount.

We assess the remedy in good faith from our own monitoring, based on how long the disruption lasted and how much it affected you. A service credit of this kind is the primary way we compensate for downtime. To help us act quickly, report a problem to [email protected] within 14 days of it happening.

3. Cancellation

Paid plans are prepaid and do not auto-renew, so there is nothing to cancel and no recurring charge to stop. Your paid plan simply runs until the end of the term you purchased, after which your account returns to the Free plan. We do not provide partial or pro-rated refunds for the unused part of a term.

4. When a Payment Is Refundable

Paid plans are billed in advance and are, as a rule, non-refundable once a billing period has begun, because you have full access to the plan for that period. We make these exceptions:

• First payment of a new subscription: if SiloCat is not right for you, you may request a refund of that first payment within 7 days, provided the account has not made material use of the storage or transfer allowance.
• Billing errors: a duplicate charge, an amount that does not match the plan you chose, or a charge taken after a valid cancellation is refunded in full whenever you report it.
• Rights you cannot waive: nothing in this policy removes any refund or cancellation right you have that cannot be waived under the consumer law that applies to you.

Renewal charges, and payments outside these cases, are non-refundable. Where we do approve a refund, we may instead offer an equivalent service credit if you prefer it.

5. How to Reach Us

Email [email protected] from the address on your account, with the payment date and a short description of the issue. We aim to respond within 3 business days. Where we agree a service credit, we apply it to your account directly. Where we agree a cash refund, it is issued to your original payment method through Razorpay and typically reaches you within 5 to 10 business days, depending on your bank or card provider. If a charge looks wrong, please contact us first rather than raising a chargeback, so we can fix it quickly.