Refund Policy

Effective Date: July 5, 2025 — 00:00:00 GMT

At Silo.cat, we strive to provide a seamless and reliable file-sharing experience. This Refund Policy explains the terms under which refunds are issued for our services. By using Silo.cat, you agree to this policy.

1. Eligibility for Refunds

Refunds are only available under the following conditions:

• ❖ You were charged incorrectly due to a billing error.
• ❖ You were charged for a plan you did not authorize.
• ❖ You experienced a technical issue that prevented you from using the service, and our support team was unable to resolve it.

2. Non-Refundable Payments

Please note that we do not offer refunds in the following cases:

• ❌ You changed your mind after purchasing a plan.
• ❌ You failed to cancel your subscription before the renewal date.
• ❌ You violated our Terms of Service or Privacy Policy.

3. Refund Request Process

If you believe you're eligible for a refund, please contact us within 7 days of the transaction by emailing:

• Email: [email protected]
• Include the following details:
• ✅ Full name and email used for the purchase
• ✅ Payment reference or transaction ID
• ✅ Reason for requesting a refund

Our team will review your request and respond within 5 business days.

4. Subscription Cancellations

You may cancel your subscription at any time from your account settings. Cancellation stops future charges but does not provide refunds for past payments unless covered under the eligibility criteria above.

5. Chargebacks

Filing a chargeback without contacting us first may result in account suspension. If you have a payment-related issue, please reach out to our support team before initiating a dispute.

6. Policy Updates

Silo.cat reserves the right to modify this Refund Policy at any time. Updates will be effective immediately upon posting on this page.